Return and Refund Policy
Return and Refund Policy - GroBihar
At GroBihar, we strive to ensure your complete satisfaction with every purchase. In the event that you are not entirely happy with your order, we have a transparent Return and Refund policy in place to assist you.
1. Return Eligibility: - You can initiate a return within 3 day from the date of delivery. - The item(s) must be unused, in their original packaging, and in the same condition as received. - Perishable items, such as fresh produce, cannot be returned for safety and hygiene reasons.
2. Return Process: - To initiate a return, please contact our customer support team through the app or reach out to our designated helpline. - Our team will guide you through the return process and provide you with the necessary instructions. - Please ensure that the item(s) are securely packed for return shipment, preferably in the original packaging.
3. Refund Process: - Once we receive the returned item(s) and verify their condition, we will process the refund. - Refunds will be issued to the original payment method used for the purchase. - Please note that the refund process may take 3-5 working days to reflect in your account, depending on your bank or payment provider.
4. Exceptions: - In the case of damaged or defective items, please inform us immediately upon receipt. We will arrange for a replacement or refund as applicable. - If there is a discrepancy in your order, such as missing items or wrong items delivered, please contact us within 24 hours of receiving the order. We will rectify the issue promptly.
5. Non-Returnable Items: - Certain items, such as perishable goods, intimate or sanitary products, and items marked as non-returnable, are not eligible for return or refund unless they are damaged or defective.
6. Customer Support: - Our dedicated customer support team is available to assist you with any return or refund-related queries. Please reach out to us through the app or contact our helpline for prompt assistance.
We value your trust and aim to provide a seamless shopping experience. If you have any further questions or concerns regarding our Return and Refund policy, please do not hesitate to contact us.